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When is it worth hiring software for maintenance and services?

When hiring software, it is necessary to have a well-defined scope and purpose in order to carry out a good analysis of the benefits to be generated. As for gains through the implementation of software, we soon associate it with profit growth or cost reduction. As software impacts processes in different areas and teams, a holistic approach is needed to properly understand and measure the benefits generated. The interdependence and variety of processes make the evaluation more complex, very different from when evaluating the ROI for the acquisition of a factory machine.

In addition to the numerical results, it is necessary to consider the qualitative impacts. A quality improvement in customer service through the digitization of processes aims at an increase in revenue and can be quantified. However, this also depends on other factors, which can generate greater complexity in the evaluation or inconsistent estimates and in these cases an alternative is to list the qualitative benefits generated by the software with a comparison between the current situation and the perspective of the future process.

Another point is linked to the strategic positioning of the company in the medium and long term, there is no doubt that digitalization has become a basic premise for the success of an organization in increasingly competitive markets. It is necessary to work on strengthening or repositioning products and exercising the possibilities that software can add to strategic planning.

See below three main metrics when hiring a software that we consider to be a priority at Namoa:

Savings in working hours


One of the main objectives of an operational management software is to reduce the time of teams with low value-added tasks.

Earnings evaluation

The gains are generated by greater efficiency in capturing, distributing and demonstrating data, mainly supported by automation of repetitive processes. One option to measure the gains is the selection of relevant processes from the main areas and survey the work times, to compare with the gains obtained with the use of the software.


Maintenance areas without the support of a tool, or with an inadequate tool, require a great manual effort to schedule maintenance through various spreadsheets, papers, emails and WhatsApp.

With the use of effective software, the data collected via application, web interface or sensing, allows demonstrating the real status, or very close to the real one, of the equipment on a single base and with the support of automations, a large part of repetitive processes are automated eliminating a large volume of manual work hours.

A manual preventive scheduling process, depending on the amount of equipment, can easily consume a very high number of working hours. When using specialized software, the schedule can be generated automatically with the information all prepared for a short time of final validation by those responsible.

Reduced failures and increased availability


The use of software must ensure greater availability of equipment, avoiding unforeseen and costly downtime.

Earnings evaluation

When the process is supported manually, the starting point is to raise the main indicators or unforeseen costs generated to understand the potential for improvement. For an analysis of benefits, a macro comparison with a market benchmark or a sample breakdown of the equipment park can be used.


To understand the root cause of the problems, it is necessary to survey the information by sampling the cost of corrective by equipment, contract disallowance, the number of correctives and stopped hours per period, the cycles and preventive performed late or not performed and other information operational process to perform an overall analysis. When evaluating a system, it is important to understand which problems can be solved and with which improvement goal.

For example: reduce corrective maintenance by 80% by implementing effective preventive control and inspections focused on the biggest problem items.

For this, it is very important to understand the features of the software through a consultation with a tool specialist and seek market references.

Strengthen the perception of the value proposition to your customer


The solution implemented for the digitization of processes can strengthen the way in which the value proposition is perceived by the customer.

Earnings evaluation

The perception of a value proposition goes beyond the evaluation of competitive costs or the quality of the services provided. It is necessary to understand which are the points of contact with the customer within their journey, which requires a mapping of the processes. Increasingly, a digital customer relationship channel makes a difference, especially when integrated into the solution as a whole.

For example, a rental company needs to perform preventive maintenance on equipment used by the customer. These stops need to be programmed according to the possibilities of the operation, so it is important that the schedule is maintained and that changes unforeseen by the customer are altered in the best way.


In a manual process, scheduling can be done in several ways (email, phone, etc). Even though it is a small process in relation to the whole, a digitalized solution can generate several benefits, such as an easier interaction in scheduling, a reduced margin of error through the centralization of information, facilitated consultation, etc. In both formats, scheduling can occur assertively, but with the tool there is a possibility of a better experience for the customer. The sum of digitized processes or interactions that will make a difference in the perception of value.

Namoa's experts help customers with decision making by demonstrating the software with practical examples. Contact us through our website to schedule a free consultation.


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